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Q: Can we visit your factory? Of course, we are located in Zhangjiagang City, which is very close to Shanghai. The high-speed rail is only one hour away from Shanghai. For overseas customers, you can fly to Shanghai Pudong International Airport. We can pick you up at the airport. (Or Hongqiao International Airport.) We also provide online video access. Q: How can we get the exact price of plastic machine? If possible, please contact us and provide product size, shape, annual quantity, and photos. We can provide a quotation to recommend our machine model. Q: Do you provide any spare parts with machine? Yes, we offer all necessary spare parts before shipment.(contact us for packing list ) Q: How about your after-sale service ? We provide manual guidance and engineer training before loading, and24-houronline support, video technical support, or on-site installation assistance after shipment. Q: What is the lead time? For customized machine, it takes about60days after deposit. For stock machine, fast shipment. ( The actual production cycle will vary according to the degree of customization.) Q: What is the warranty period for your machine ? 12 monthswarranty for components and technical support . Q: Do you provide custom machines? Most of our machines are customized. Our goal is efficiency and stable performance. We design the machines according to customers products to meet customer' needs. Q: How can we install the machine when it arrives? We can send experienced technicians to customer's country for guiding the installation and commission the machine, also train the customer's employees. Q: What's ZOE PACK's advantage? ZOE PACK provide customers with turnkey projects. Including plant design, plastic machine and mold installation, debugging, also we can source the auxiliary equipment for customers. We can ship the full set of machines after testing in our factory. It will save a lot of cost and time. ZOE PACKwill be your reliable friend in China, and we will always do our best to give you max support! |
ZOEPACK
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Please feel free to let us know if you need any help,we will provide a professional guidance for youl
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